Fixed Cost Managed Services providing proactive monitoring of your devices 24x7x365. Incidents are reported automatically to the LogicPlus support desk for remediation. Pulse Managed Services Monitors key devices of your IT Infrastructure 24 x 7 x 365.
Since its introduction in 2010, Pulse Managed Services has transformed LogicPlus from a traditional Break Fit organisation to a sophisticated Managed Services Provider (MSP). Backed by an Adelaide Based Support Desk, Pulse currently monitors 5000 devices 24x7x365 across Australia, with live data being sent back to the Adelaide Control Centre.
In any modern business, IT has become critical. Any downtime of your core infrastructure equates to a loss of revenue.
Reducing your risk is simple, for a fixed fee, Pulse monitors critical functions of your Servers & Workstations – 24 x 7 x 365.
Any incidents identified by Pulse are sent directly to the Pulse incident dashboards at LogicPlus, where trained staff are available to take appropriate action.
Pulse provides constant pro-active monitoring of your key systems, alerting the LogicPlus support desk so that appropriate remediation action can be taken.
Pulse is proven to increase your uptime, allowing you to focus on your business and giving you the peace of mind that any minor issues are dealt with long before they escalate into major issues.
Benefits:
- Fixed Fees –easier to Budget
- Monthly Server Maintenance
- Unlimited Helpdesk Access (1hr per incident)
- Anti-Virus Management
- Email Management
- Server/Patch Management
- Security Management
- Backup Management
- Real-time server data recording
- Real-time remote support
- Device uptime monitoring/response
- Device reporting
- Historical performance data reporting
- Windows Updates
- 3rd Party Software and LOB Application Support
- Software Vendor Liaison