Over the past 10 years, IT Support has evolved from a Break/Fix model to a Hosted Managed Services model. Traditional break/fix relies on their being a failure of the IT System for there to be client engagement. Clients are invoiced after the work is completed and often question the time spent on site etc. A break/fix model is full of inefficiencies, creating issues for both the Provider and the Client. Managed Services offers a Pro-Active alternative to the Break/Fix Model For a fixed fee, specific activities are outsourced to an MSP. In this way, MSP’s become an extension to client’s IT department. Advantages for Client: 1.Fixed Fees –easier to budget 2.No fear to call for support (inclusive) 3.Better relationship with provider 4.Reports on system status 5.Improved system uptime.
LogicPlus offers Professional System Audits to uncover IT Infrastructure & Security vulnerabilities to secure and optimise your environment. Our system audits are used to ensure information-related controls and processes are working properly and that the Technology implemented is fit for purpose.
Our Plesk web hosting service offers efficient webhosting and web management via a web interface. We offer a managed WordPress hosting package, whereby we ensure your WordPress site is kept up to date and fully patched ensuring you site remain secure. Built into our Webhosting package is the network monitoring utilising our Pulse SecureCloud monitoring backed by Dell SecureWorks.
Our Pre-Sales and Technology consultants are available to offer expert advice on Planning and building you future IT solution. We don’t recommend technology for technologies sake, we offer sound advice on how overcome business challenges with fit for purpose IT solutions.
Disaster recovery is more than just having your files & systems backed up. When an incident occurs, how quickly can your business have its core systems back up and running. LogicPlus technology specialists works with you to understand your needs and how best to implement a cost effective solution to your DR needs.
With years of delivering complex systems implementations, we have developed a project methodology that is effective whilst remaining agile enough to react to variations in client’s requirements. Our project charter defines the key stakeholders who are responsible for the project implementation. The document details scope and hours and tracks the project from initiation to project completion and closure.
There is nothing more frustrating than having an urgent technology issue and only being able to complete an online form and hope that someone will respond shortly. Our manned support desk in Adelaide operates extended office hours, 7 days a week, 365 days a year. We provide access direct access to support staff when you need it.